TERMS & CONDITIONS

Unless the Parties expressly agree otherwise in a signed writing, the following Terms and Conditions will govern any and all purchase orders submitted and invoices exchanged between the Parties. The Parties agree that the use of a purchase order to place orders for Goods or services (collectively, “Goods”) shall be construed to supplement the terms of these Terms and Conditions only to the extent that the additional terms are not inconsistent with these Terms and Conditions. These Terms and Conditions will be incorporated into all purchase orders and invoices between the parties, regardless of whether specific reference to these Terms and Conditions is made therein. As used herein, “Gold Coast” refers to Gold Coast Bicycles and its affiliates, subsidiaries, and parents, “you” refers to the customer ordering and/or receiving the Goods, and the “Parties” refers, collectively, to Tor and to you, as a customer of Tor.

Delivery & Shipping

DELIVERY -Goods will be delivered within a reasonable time after receipt of an order, subject to availability of finished Goods. Delivery will be deemed to have taken place at the time Gold Coast places an order in the possession of any carrier service (e.g., UPS, USPS, or Federal Express) for customer delivery. Gold Coast is not responsible for lost, stolen or damaged Goods once an order leaves our possession. Unless expressly agreed otherwise, Gold Coast will select the method of shipment and the carrier for all ordered items.

INSPECTION – You must inspect all deliveries immediately, and notify us immediately in writing of all claims for damages or defects. All claims relating to defects or shortage must be made within fourteen (14) days of delivery. Any such claims must be made in writing via email to your primary Gold Coast contact. Any rights to reject items expires after this 14-day period. If you timely notify us of any defective or damaged Goods, as your exclusive remedy, we will, in our discretion, either replace the Goods with similar items or credit you the purchase price.

DROP SHIP – To ensure accuracy, all drop ship addresses will be used exactly as given by the client. Drop ship addresses must be provided on tor’s template. Client provided templates will not be accepted and Tor will not translate customer-provided information onto the Gold Coast template. Tor accepts no liability for packages believed to be returned or delivered to incorrect addresses, and all returned packages will be destroyed or otherwise disposed of at Tor’s discretion.

Discounts

Gold Coast’s brands and products are closely tied to a premium experience. Liquidations, “close out sales,” or other material discounting of the Goods are not consistent with Gold Coast’s brands. Gold Coast will, therefore, cancel all orders and indefinitely terminate any supply relationship with a reseller that Gold Coast determines has advertised, offered, or sold Goods at a net retail sales price that is either offered in connection with a material discount or sale, or that is inconsistent with pricing guidelines that may be announced by Gold Coast from time to time. You are free to decide whether to offer such pricing and these terms do not constitute an agreement otherwise, but Gold Coast is also free to stop selling to you.

Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Deposits

Deposits are required for all custom orders, i.e. orders for anything that Gold Coast Bicycles will be coordinating, assembling, manufacturing, or finishing for a specific customer.

Deposits on orders for custom frames or items that will receive a custom finish (anything other than our standard 2-color finish) are final. In the event of a cancellation, the entire deposit will be forfieted by the customer.

Custom bike builds may be subject to a 15% cancellation fee (at the discretion of Gold Coast Bicycles).

If, for some reason, Gold Coast Bicycles must cancel an order, the deposit will be returned in full.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@goldcoastbicycles.com and send your item to: Gold Coast Bicycles, 135 La Crescenta Dr Camarillo, CA, 93010.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping return

To return your product, you should mail your product to: Gold Coast Bicycles, 135 La Crescenta Dr Camarillo, CA, 93010.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.